Domestic Operations Agent – Detroit, MI
Team Worldwide DTW in Romulus, MI, is seeking an experienced Domestic Operations Agent in the Freight Forwarding/3PL industry. The ideal candidate will be well versed in domestic air and ground freight operations, customer service and communications, and carrier capacity operations.
Shift
Part-time initially, with possible full-time option available.
Requirements
As a Domestic Operations Agent, you will have the following responsibilities:
- Prioritize, schedule and route shipments for transportation via air and ground network.
- Interact with customers and agents to rate and quote shipments via air, FTL, LTL, hot shot and line-haul.
- Maintain and grow relationships on Team’s behalf with both existing and new customers and carriers.
- Proactively reach out to carriers to source, price, negotiate and track shipments daily.
- Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
- Work alongside team members to ensure a high level of customer satisfaction and operational efficiency.
- Branch Office and agent communications.
- Local cartage and dispatch.
- Serve as a primary backup to dispatch, outbound and training for the WMS.
- Serve as a backup driver to delivery.
- Participate in the required on-call duty rotation.
Skills and Qualifications
- Minimum of 2+ years of Freight Forwarding experience required.
- International and ocean operations experience helpful, but not required.
- Effective communication skills.
- Excellent organizational skills.
- Ability to prioritize, multitask and manage time effectively.
- Attention to detail and accuracy.
- Continual desire to learn and expand domestic knowledge.
- High level of resourcefulness and initiative.
Physical Requirements
- Sitting at a computer for prolonged periods of time
- Occasional lifting up to 25 pounds
Additional Information
This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
For more information, please contact john.garlicki@teamww.com.
Team Worldwide is an Equal Opportunity Employer.
International Operations Agent – Dallas, TX
Team Worldwide- National Service Center is looking to add another experienced member to their International Operations team. The ideal candidate will have at least two years of proven experience in international airfreight forwarding operations. The position can be officed from our Branch office in Grapevine, TX or our Corporate location in Winnsboro, TX.
About Team
Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.
Job Description
The International Operation Agent’s primary responsibility is to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight needs.
Position Overview and Responsibilities
- Prioritizing, scheduling, and routing shipments for air import/export.
- Quoting international air shipments
- Maintaining accurate status updates for import/export shipments.
- Ensuring regulatory and country level compliance.
- Responding to inquiries from overseas agents/offices in a timely fashion.
- Interacting with customers and their key personnel as needed.
- Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.
- Handling and quickly resolve any issues with customers, Team branches, and agents.
- Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.
Reporting Structure
This position reports to the International Operations Team Lead
Qualifications and Requirements
- Minimum 2+ years of experience in international airfreight forwarding operations.
- Excellent communication skills.
- Excellent customer service skills with a strong sense of urgency.
- Creative problem solving skills.
- Working knowledge of airfreight movement including pricing, documentation and shipment management.
- Working knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).
Physical Requirements
- Sitting at a computer for prolonged periods of time
- Occasional lifting up to 25 pounds
For more information, please contact teamhrd@teamww.com.
Team Worldwide is an Equal Opportunity Employer.
Operations Manager – St. Louis, MO
Team Worldwide Branch Office in St. Louis, MO is seeking an operations manager candidate in the freight forwarding industry with experience in:
- Air (domestic and international) operations
- Ground – FTL and LTL – operations
- Freight operations management
Responsibilities
- Cartage dispatch
- Day-to-day operations
- Customer service & communications
- Agent and Branch Office communications
- Quotes
- Routing of shipments
- Compliance – internal and external
- Shipment accounting for customer invoicing
- Work with the sales teams for the achievement of customer satisfaction and revenue generation
For more information, please contact teamstljob@teamww.com.
Team Worldwide is an Equal Opportunity Employer.
